SHIPPING & RETURN POLICY
SHIPPING & PROCESSING
- We ship cookies throughout the US via the U.S.P.S. Priority Mail (Generally 1 – 2 day arrival based on location). Overnight shipping may cost additional.
- Boxes of cookies contain 24 cookies.
- We ship nationwide Monday – Wednesday.
- Orders placed after our weekly cutoff (Tuesdays at Noon CST) will not ship out until the following week. We do this to ensure your cookies won’t end up spending the weekend in the back room of a post office somewhere. Your cookies want to spend the weekend with you!
- We fulfill all orders in the order in which they are received.
- We only offer domestic (U.S.) shipping.
- The holiday season (typically November / December) may result in longer processing times from the shipping carrier.
- Cookies are wrapped in Mylar and snuggly packaged in a brown box to ensure quality of the cookies during transit.
- For best results, we suggest enjoying the cookies within 3 days of arrival (if you can wait that long)!
- If you are unable to enjoy immediately (or if you’d like to have a delicious supply of cookies in the freezer to break out for special occasions – or while your kids are napping) freeze upon arrival for up to 3 months (12 weeks).
- To enjoy cookies from the freezer, please allow 30 minutes to thaw.
We will make every effort to make sure you are happy with your experience. If you are not satisfied with your order, please contact us at firstname.lastname@example.org within 24 hours of receiving your cookies.
- Please provide a photo and description of your issue and we will make every effort to make sure you are happy with your experience.
*All claims sent after the 24-hour window or submitted without proper documentation will not be eligible for reship or refund.
- For order cancellations or changes, please contact us at email@example.com. We will do our best to work with you!
- Please contact Emily at firstname.lastname@example.org. We’re always excited to talk about cookies!f
THANK YOU FOR YOUR BUSINESS